As long as you do not have Release Link Transfer enabled and working on the trunks, the settings you list should record the outbound part of the transfer, yes.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-30-2020 05:32
From: Charaf Eddine Chemlal
Subject: Record transferred inbound calls during Closing Hours
Hi,
I have a question about the recording.
The answer in the Resources Center said: "...If you want the recording to continue on an external transfer, set the Continue on External Bridged Transfer switch to Enabled....."
Further Information are available here: https://help.mypurecloud.com/articles/enable-line-recording/
- For an inbound call, if agents transfer the call to an external number, even the call leg Customer - External Number will be recorded. Right ? I would like to make sure that the whole conersation will be recorded.
- Calls outside of business hours (when the Call Center is closed), we transfer the calls automatically to the stores. In this case, the calls will also be recorded ? (transfers made by Architect)
Thank you in advance for your confirmation and replies.
Regards,
#Ask Me Anything (AMA)
#Implementation
#QualityManagement
#GenesysCloudCXQAEpisode
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Charaf Eddine Chemlal
NTT France
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