Hi Ragheb,
Currently the only native way to attempt to redial contacts that were timezone-blocked is to recycle the campaign. You can vote for functionality to handle timezone-blocked contacts automatically here:
https://genesyscloud.ideas.aha.io/ideas/CLOUT-I-145You may be able to utilize a contact list filters or call rules to exclude contacts that were dialed recently, which would allow you to recycle the campaign to redial timezone-blocked contacts without dialing previously-dialed contacts again, or you could use Attempt Controls to prevent dialing those contacts again on recycle.
Thanks,
------------------------------
Sean Carter
Senior Software Engineer - Outbound
Genesys
------------------------------
Original Message:
Sent: 05-05-2020 02:58
From: Ragheb Gmira
Subject: Recall the numbers blocked by the timezone
Hello,
Given the fact that our campaign does not "end" we can not recycle it at the risk of calling people already contact.
Is there a rule to automatically callback contacts at the start of the morning in the next open schedule depending on the reasons and especially the ININ-OUTBOUND-NOT-CALLABLE-TIME
Thanks
#Outbound
------------------------------
Ragheb Gmira
Almavia
------------------------------