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Recall the numbers blocked by the timezone

  • 1.  Recall the numbers blocked by the timezone

    Posted 05-05-2020 02:59
    Hello,

    Given the fact that our campaign does not "end" we can not recycle it at the risk of calling people already contact.
    Is there a rule to automatically callback contacts at the start of the morning in the next open schedule depending on the reasons and especially the ININ-OUTBOUND-NOT-CALLABLE-TIME

    Thanks

    #Outbound

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    Ragheb Gmira
    Almavia
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  • 2.  RE: Recall the numbers blocked by the timezone

    Posted 12 days ago
    I am also looking into this.

    I am using AUtomatic Time zone mapping and want to be able to attempt the records blocked by timezone at first attempt, with out having to recycle the whole list.

    I receive this code

    ININ-OUTBOUND-AUTOMATIC-TIMEZONE-BLOCKED


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    Brent Lee
    Avtex Solutions, LLC
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  • 3.  RE: Recall the numbers blocked by the timezone

    GENESYS
    Posted 11 days ago
    Hi Ragheb,

    Currently the only native way to attempt to redial contacts that were timezone-blocked is to recycle the campaign. You can vote for functionality to handle timezone-blocked contacts automatically here: https://genesyscloud.ideas.aha.io/ideas/CLOUT-I-145

    You may be able to utilize a contact list filters or call rules to exclude contacts that were dialed recently, which would allow you to recycle the campaign to redial timezone-blocked contacts without dialing previously-dialed contacts again, or you could use Attempt Controls to prevent dialing those contacts again on recycle.

    Thanks,

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    Sean Carter
    Senior Software Engineer - Outbound
    Genesys
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