Genesys Cloud (formerly PureCloud)

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  • 1.  Start Script on Ringing

    GCAP Member
    Posted 20 days ago
    Edited by Gennaro Montanino 20 days ago

    Hi community

    is there a way to start the scripty (type = inbound) when the call is Answered state on the agent instead of ringing?

    According to another post Genesys Cloud (formerly PureCloud)

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    Genesys Cloud (formerly PureCloud)
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    using this approach. It should be a feature out of the box in my opinion.
    #Integrations

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    Gennaro Montanino
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