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Start Script on Ringing

1. Start Script on Ringing

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GCAP Member

Gennaro Montanino

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Posted 20 days ago
Edited by Gennaro Montanino 20 days ago

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Hi community

is there a way to start the scripty (type = inbound) when the call is Answered state on the agent instead of ringing?

According to another post Genesys Cloud (formerly PureCloud)

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Genesys Cloud (formerly PureCloud)

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using this approach. It should be a feature out of the box in my opinion.
#Integrations

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Gennaro Montanino
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Genesys Cloud (formerly PureCloud)

Start Script on Ringing

1. Start Script on Ringing

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