Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Start Script on Ringing

  • 1.  Start Script on Ringing

    GCAP Member
    Posted 12-28-2020 08:03
    Edited by Gennaro Montanino 12-29-2020 05:07

    Hi community

    is there a way to start the scripty (type = inbound) when the call is Answered state on the agent instead of ringing?

    According to another post Genesys Cloud (formerly PureCloud)

    Genesys remove preview
    Genesys Cloud (formerly PureCloud)
    View this on Genesys >

     

    using this approach. It should be a feature out of the box in my opinion.
    #Integrations

    ------------------------------
    Gennaro Montanino
    ------------------------------



  • 2.  RE: Start Script on Ringing

    Top 25 Contributor
    Posted 01-20-2021 14:31
    Not currently.  Good suggestion though.  You can add it here:  New idea | Genesys Cloud Ideas Lab (aha.io).  I can see where an agent walks away and gets a call and information about the caller pops up on the screen for anyone to look at!

    What I would normally do is a page popping that had nothing on it and then a button for the agent to press when they tell the system they actually want to work the call.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------