Genesys Cloud (formerly PureCloud)

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Start Script on Ringing

  • 1.  Start Script on Ringing

    GCAP Member
    Posted 12-28-2020 08:03
    Edited by Gennaro Montanino 12-29-2020 05:07

    Hi community

    is there a way to start the scripty (type = inbound) when the call is Answered state on the agent instead of ringing?

    According to another post Genesys Cloud (formerly PureCloud)

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    Genesys Cloud (formerly PureCloud)
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    using this approach. It should be a feature out of the box in my opinion.

    Gennaro Montanino

  • 2.  RE: Start Script on Ringing

    Top 25 Contributor
    Posted 01-20-2021 14:31
    Not currently.  Good suggestion though.  You can add it here:  New idea | Genesys Cloud Ideas Lab (  I can see where an agent walks away and gets a call and information about the caller pops up on the screen for anyone to look at!

    What I would normally do is a page popping that had nothing on it and then a button for the agent to press when they tell the system they actually want to work the call.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect