Not currently. Good suggestion though. You can add it here:
New idea | Genesys Cloud Ideas Lab (aha.io). I can see where an agent walks away and gets a call and information about the caller pops up on the screen for anyone to look at!
What I would normally do is a page popping that had nothing on it and then a button for the agent to press when they tell the system they actually want to work the call.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-28-2020 08:02
From: Gennaro Montanino
Subject: Start Script on Ringing
Hi community
is there a way to start the scripty (type = inbound) when the call is Answered state on the agent instead of ringing?
According to another post Genesys Cloud (formerly PureCloud)
using this approach. It should be a feature out of the box in my opinion.
#Integrations
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Gennaro Montanino
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