Same - we currently use scripts to display participant data collected by the architect flow in web messaging interactions. I'd like to see some documentation on how this would work so I can compare it to our current solution.
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Kyle Russell
Senior Manager of Sales Technology
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Original Message:
Sent: 03-24-2025 01:40
From: Joshua Civitareale
Subject: Open beta opportunity: Conversation Details
Hey @Ricky Phung - aware this is an old thread but with this coming out shortly based on the road map, I'd like to understand it a bit more. Is there documentation available on the inbuilt variables. I assume this doesn't replace scripts as a whole for web messaging?
Thanks
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Joshua Civitareale
Solution Consultant
Original Message:
Sent: 02-02-2022 20:15
From: Ricky Phung
Subject: Open beta opportunity: Conversation Details
Hi Community,
I'm happy to announce upcoming feature Conversation Details is now available in beta. This feature allows administrator to define which participant data key-value pairs should be displayed to agents so they could quickly identify customer's need and context without having to deploy custom script. Conversation Details is available for all media types and will replace web chat's Interaction Details panel. Please reach out me if interested. Example screenshot below.
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
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Rick Phung
Genesys - Employees
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