Good day,

We have run into a minor irritation when it comes to Dynamic User administration.

Scenario: Group with Roles assigned - Add User and they get the Roles.
With Role assignment set on the Group, now we cannot do inclusion rules to the group.

So this take us back to a manual process of adding people to the Groups to get the role they require.

Please help me save my sanity.
#PlatformAdministration
#SystemAdministration
#GenesysCloud
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Dewald Smit
Bytes Systems Integration a Division of Altron
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Hi Dewald,

The Genesys recommendation is to use a different group for Role assignment.

I think it was designed like this to prevent accidental deletion of roles from managers, supervisors or agents who are members of multiple groups.

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Paulo Mesquita
Spark NZ Trading
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Original Message:
Sent: 07-27-2020 03:39
From: Dewald Smit
Subject: Dynamic user Access

Good day,

We have run into a minor irritation when it comes to Dynamic User administration.

Scenario: Group with Roles assigned - Add User and they get the Roles.
With Role assignment set on the Group, now we cannot do inclusion rules to the group.

So this take us back to a manual process of adding people to the Groups to get the role they require.

Please help me save my sanity.
#PlatformAdministration
#SystemAdministration
#GenesysCloud
------------------------------
Dewald Smit
Bytes Systems Integration a Division of Altron
------------------------------
​​​​​