Genesys Cloud CX (formerly PureCloud)

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Transfer FAX to EMAIL

  • 1.  Transfer FAX to EMAIL

    Posted 15 days ago
    Edited by Arul ThomasAntonyPillai 15 days ago
    Hi Guys,
    can we transfer fax details to email or to queues in Pure cloud? can anyone pls explain how it will be done?

  • 2.  RE: Transfer FAX to EMAIL

    Top 25 Contributor
    Posted 3 days ago
    ACD fax is on the roadmap.  What we do is route fax to a user and use the queue email for that user.  Fax comes in, get emailed out and gets routed back in as Email with fax attachment.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect