Genesys Cloud CX

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  • 1.  Transfer FAX to EMAIL

    Posted 10-12-2021 22:48
    Edited by Arul ThomasAntonyPillai 10-12-2021 22:48
    Hi Guys,
    can we transfer fax details to email or to queues in Pure cloud? can anyone pls explain how it will be done?
    -tom



  • 2.  RE: Transfer FAX to EMAIL

    Posted 10-24-2021 16:58
    ACD fax is on the roadmap.  What we do is route fax to a user and use the queue email for that user.  Fax comes in, get emailed out and gets routed back in as Email with fax attachment.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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