I think you also need Recording > Recording > View permission, and condition that to User = Current User. At least you would need that for the
Interaction Details view.
Note that the
PureCloud User Role by default has this permission with this condition, but also conditioned to only allow viewing to those that have Evaluations done on the user and released to him/her.
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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 04-23-2021 10:42
From: Anthony Alford
Subject: Interaction view permission
Well you may have stumped me now :) I was looking at this from the API perspective. I do not know what permissions are needed for the different UI views.
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Anthony Alford
Genesys
Original Message:
Sent: 04-23-2021 10:39
From: Annie Ng
Subject: Interaction view permission
That's great news, I would like to know how agent / user is able to view their own interaction from performance – interaction? Which permission should I grant them? Currently they can only view my queue activities and my performance.
Best Regards, Annie
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Original Message:
Sent: 4/23/2021 8:34:00 AM
From: Anthony Alford
Subject: RE: Interaction view permission
Hi Annie,
I think that the Conversation Communication View permission is not needed for a user to view their own interactions; users can always view their own interactions. Instead, that permission allows users to view the interactions of other users (for example, a supervisor user with this permission can view other users' interactions).
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Anthony Alford
Genesys
Original Message:
Sent: 04-22-2021 11:31
From: Annie Ng
Subject: Interaction view permission
Is it possible to limit agent to navigate to performance - interaction and view only list of interaction handled by his / herself?
I found this permission <analytics conversationDetail View> is ok to set condition on current users
but this permission <Conversation Communication View> cannot. Is there other way to restrict that?
brgds, Annie
#SystemAdministration
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Annie Ng
Accenture Company Limited
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