Genesys Cloud - Main

 View Only

Discussion Thread View

Limit interaction history for external contacts to 365 days - affects Automatic Best Method forecasting method?

  • 1.  Limit interaction history for external contacts to 365 days - affects Automatic Best Method forecasting method?

    Posted 04-27-2021 17:58
    Am wondering if the interaction history is truncated to 365 while leaving the underlying data to longer retention.  Or is it truly gone at Day 366?
    #Unsure/Other


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources