Genesys Cloud (formerly PureCloud)

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Limit interaction history for external contacts to 365 days - affects Automatic Best Method forecasting method?

  • 1.  Limit interaction history for external contacts to 365 days - affects Automatic Best Method forecasting method?

    Top 25 Contributor
    Posted 11 days ago
    Am wondering if the interaction history is truncated to 365 while leaving the underlying data to longer retention.  Or is it truly gone at Day 366?
    #Unsure/Other

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    Kevin Brown
    Cognizant Technology Solutions

    I've been working and playing with Genesys since 1995
    Arizona, USA
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