Hi All

Does anyone know much about the Outbound Attempted column on the Interactions view?

I have noticed when operating outbound campaigns that although we have attempt limits setup on the campaign, it doesn't reflect these limits but creates a new entry for each connected number.
It also reattempts previously identified numbers that were identified as Disconnected, which is concerning considering that it would count towards the Connections.

Has anyone else observed the same behaviours or noticed that the Outbound Attempts does not reflect the actual result?



#Outbound
#Reporting/Analytics
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
------------------------------

I believe it depends on the date range you have selected - the view seems to only show attempts during the time period selected, not how many attempts have been made on that record. Also callbacks will usually continue for a record long after the attempts limit on the list has been reached, a callback is treated out with the attempt rules you may have set and called at the date/time selected.

------------------------------
Gordon Thomson
Actavo
------------------------------

Original Message:
Sent: 10-09-2019 21:48
From: Darryn Chang
Subject: Outbound Attempted

Hi All

Does anyone know much about the Outbound Attempted column on the Interactions view?

I have noticed when operating outbound campaigns that although we have attempt limits setup on the campaign, it doesn't reflect these limits but creates a new entry for each connected number.
It also reattempts previously identified numbers that were identified as Disconnected, which is concerning considering that it would count towards the Connections.

Has anyone else observed the same behaviours or noticed that the Outbound Attempts does not reflect the actual result?



#Outbound
#Reporting/Analytics
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
------------------------------

Hi Darryn,

I know Gordon provided some resources to help you with your question, but it was also a topic of discussion in the most recent episode of the PureCloud Community Q&A Show! Check it out here!​

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Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Original Message:
Sent: 10-09-2019 21:48
From: Darryn Chang
Subject: Outbound Attempted

Hi All

Does anyone know much about the Outbound Attempted column on the Interactions view?

I have noticed when operating outbound campaigns that although we have attempt limits setup on the campaign, it doesn't reflect these limits but creates a new entry for each connected number.
It also reattempts previously identified numbers that were identified as Disconnected, which is concerning considering that it would count towards the Connections.

Has anyone else observed the same behaviours or noticed that the Outbound Attempts does not reflect the actual result?



#Outbound
#Reporting/Analytics
#Unsure/Other

------------------------------
Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
------------------------------