Hello, I was recently asked to insert a hyperlink in the web messaging "greeting" screen. i.e., "Thank you for reaching out. Please hold for the next chat agent. In the meantime, Click Here, for our policy details." or something to that effect.
("Click Here" opens a new tab with the embedded URL)
Would this "markdown idea" cover this need as well or is there a simple way to code that expression? Appreciate your time. I'm no expert and would like some direction. THANKS!
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Kris Reinhardt
Aramark Services Inc.
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Original Message:
Sent: 12-08-2021 05:13
From: Angelo Cicchitto
Subject: Web Messaging - HyperLink
Hello 👋
You are raising a good question: can I ask for the actual use-case? Which entity would be generating such formatted link? Is it the agent (manually), or canned response, or the Bot? We have an existing Idea for markdown syntax support here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-120
Thanks
Angelo
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 11-24-2021 08:41
From: Sébastien Arpin
Subject: Web Messaging - HyperLink
Hello!
I know that we can add a full URL as a hyperlink within the Web Messaging, but is there a way to not show the actual URL and display words ex: Click Here
Thanks
#DigitalChannels
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Sébastien Arpin
Inoria Inc.
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