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  • 1.  Web Messaging - HyperLink

    Posted 11-24-2021 08:42
    Hello!

    I know that we can add a full URL as a hyperlink within the Web Messaging, but is there a way to not show the actual URL and display words ex: Click Here 

    Thanks
    #DigitalChannels

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    Sébastien Arpin
    Inoria Inc.
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  • 2.  RE: Web Messaging - HyperLink

    Posted 11-24-2021 13:12
    Hi Sébastien,

    If your question about Genesys Cloud Chat you can send message in markdown format
    [click here](http://example.com)​


    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------



  • 3.  RE: Web Messaging - HyperLink

    GENESYS
    Posted 12-08-2021 05:14
    Hello 👋
    You are raising a good question: can I ask for the actual use-case? Which entity would be generating such formatted link? Is it the agent (manually), or canned response, or the Bot? We have an existing Idea for markdown syntax support here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-120

    Thanks
    Angelo

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    Angelo Cicchitto
    Genesys - Employees
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  • 4.  RE: Web Messaging - HyperLink

    Posted 12-08-2021 08:21
    Hi Angelo,

    It was for Web Messenger and Bot FLow to be used in Web Messenger so it show "Click Here" and not the full link.

    Thanks for the link to the idea, I will add my vote for the feature :)

    Seb

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    Sébastien Arpin
    Inoria Inc.
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  • 5.  RE: Web Messaging - HyperLink

    GENESYS
    Posted 12-10-2021 01:51
    Hi Sébastien,

    FYI, another approach would be to use Rich Media Cards: this is a new feature now available as Beta, where Bot can offer a rich card which may include a Button with hyperlink. See: https://help.mypurecloud.com/articles/work-with-cards-in-bot-conversations/

    Thanks
    Angelo

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    Angelo Cicchitto
    Genesys - Employees
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  • 6.  RE: Web Messaging - HyperLink

    Posted 12-20-2023 13:56

    Hello, I was recently asked to insert a hyperlink in the web messaging "greeting" screen. i.e., "Thank you for reaching out. Please hold for the next chat agent. In the meantime, Click Here, for our policy details." or something to that effect.

    ("Click Here" opens a new tab with the embedded URL)

    Would this "markdown idea" cover this need as well or is there a simple way to code that expression? Appreciate your time. I'm no expert and would like some direction. THANKS!



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    Kris Reinhardt
    Aramark Services Inc.
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  • 7.  RE: Web Messaging - HyperLink

    GENESYS
    Posted 12-21-2023 03:06

    Hello @Kris Reinhardt indeed, you can solve that by using latest Markdown-like syntax already available with Messenger to format your outbound response message from Flow or Bot, see here > https://help.mypurecloud.com/articles/markdown-syntax-for-rich-text-in-messenger/



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
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  • 8.  RE: Web Messaging - HyperLink

    Posted 06-02-2022 19:21
    Edited by Batuwitage TS 06-02-2022 19:21
    Hello, Were you able to get this to work?

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    TSB



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