Hey all,
I'm looking at doing a self service application for a demo we can use to potential customers.
The concept is to offer an address change application to customers that will update the GC contact details through API. This can then be extended to customer's CRMs if they decide to use it.
The question is: Do I build the full self service app in DialogFlow and use the integrations to pass the updates through API to GC, or
do I build the app in Architect?
I was considering the reporting aspect of the self service app success and app usage that can be reported through GC if it's built in Architect.
I would love to see what other people's thought process for a self service app.
TIA
#Implementation------------------------------
Vernon Van Dam
Technical Consultant
NTT Australia Pty Ltd.
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