The client is looking to be able to generate a monthly report that shows the metrics for multiple queues, not a Performance dashboard view.
Is there a way to run a monthly report with the metrics for multiple queues grouped together instead of broken out per queue?
-Todd
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Todd Varden
Powernet Global Telecommunications
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Original Message:
Sent: 09-16-2019 14:39
From: Darlene Oordt
Subject: Report with combined metrics for multiple queues
See https://help.mypurecloud.com/articles/queues-performance-summary-view/ under View Aggregate Data – you'll see instructions that there will be a View As Group link next to your list of filtered queues – if you click on this link then the detail view will load with the aggregate data.
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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
Original Message:
Sent: 09-16-2019 13:27
From: George Ganahl
Subject: Report with combined metrics for multiple queues
@Darlene Oordt I think you've shared in the past on how to combine multiple queues into one Performance view, but I can't find that thread.
Thoughts?
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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
Original Message:
Sent: 09-16-2019 11:52
From: Todd Varden
Subject: Report with combined metrics for multiple queues
Is there a report that can generate monthly metrics for multiple queues that is not separated out per queue?
I have found where you can run a report on multiple queues and it separates the data per queue but we have a client that would like the data for several queues combined.
Thank you in advance!
-Todd
#Reporting/Analytics
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Todd Varden
Powernet Global Telecommunications
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