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Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

  • 1.  Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 07-21-2021 17:19

    The moment many of us have been eagerly awaiting is upon us!  The Hybrid Media Orgs feature team is pleased to open applications for beta candidates.

    Hybrid Media Orgs provides customers with the ability to run cloud media (GCV/BYOC Cloud) and premises Edges simultaneously and seamlessly within an Org. GUI based tools allow telephony administrators to convert the Org to Hybrid and create and connect cloud and premises Sites with a new concept called "Site Links".

    If you and your organization would like to be considered for participation in the Hybrid Media Orgs beta, please completely fill out this survey. Upon submission, your Org will be added to the pool for consideration. There is no guarantee a particular Org will be accepted into the beta.

    The beta will operate in waves:
    • Wave 1 will consist of Partner Dev/Test Orgs.
    • Wave 2 will include Customer Dev/Test Orgs.
    • Wave 3 will expand to production Orgs.
    Upon acceptance into a wave, the specified contact will receive an invitation to join the private Hybrid Media Orgs Community beta forum.
    #Implementation
    #Roadmap/NewFeatures
    #SIP/VolP
    #SystemAdministration
    #Telephony

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    Alan Lanteigne
    Genesys - Employees
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  • 2.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    Posted 07-21-2021 17:31
    HI Alan

    I'm assuming in this hybrid model we still can't mix Edge types, ie mini Premise Edges, but Standard Cloud?

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    Vaun Mccarthy
    NTT New Zealand Limited
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  • 3.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 07-21-2021 17:48
    I believe you are referring to the requirement that all premises Edges within a given Site have similar call capacity as noted here.  If so, that is correct--- the Hybrid Media Orgs feature does not change that requirement.

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    Alan Lanteigne
    Genesys - Employees
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  • 4.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 07-23-2021 11:37
    This is a really cool opportunity, Alan! I look forward to helping you host the Beta in the community. If anyone has any questions, feel free to ask them here. Cheers!

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 5.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GCAP Member
    Posted 08-13-2021 17:01
    I assume call could flow like the below, and If on-premise edge is behind a symmetric NAT firewall, a proxy like TURN should be involved in the middle of on-premise edge and cloud microservice edge.
    • BYOC on-premise trunk -> on-premise edge -> cloud microservice edge -> phone in cloud site
    • BYOC cloud trunk -> cloud microservice edge -> on-premise edge -> phone in on-premise site


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    Wen Gu
    SITA SCARL- Switzerland
    MontrealQC
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  • 6.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 08-02-2021 14:24
    Update - 08.02.21

    Wave 1 BETA participants will be contacted the week of 8.9.2021 with more information.

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    DAVID VANMILLIGAN
    Genesys - Employees
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  • 7.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10-25-2021 09:21
    Edited by Greg Shultz 20 days ago

    We have recently received enquiries from some of you about joining Wave 1 of the Hybrid Media Orgs beta program. At this point in time, we already have accepted all the Wave 1 participants that we can accommodate. However, we are still reviewing applications for Wave 2 and invite anyone interested in being a part of this phase of the beta to fill in the survey.



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    Greg Shultz
    Senior Technical Writer
    Genesys
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  • 8.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10-26-2021 23:11
      |   view attached
    Hi Alan,
    Herbalife was trying to complete the survey and they got an error. Attaching the email here.

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    Anita Arvizu
    Genesys - Employees
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    Attachment(s)



  • 9.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 10-27-2021 07:56
    Edited by Matt Lawson 10-27-2021 08:01
    @Anita Arvizu:

    I just tested the survey and everything seems to be working as expected. Please ask your contact at Herbalife to retry filling in the form.

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    Greg Shultz
    Senior Technical Writer
    Genesys
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  • 10.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    This message was posted by a user wishing to remain anonymous
    Posted 10-27-2021 07:57
    Edited by Matt Lawson 10-27-2021 08:01
    This post was removed


  • 11.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    NEW MEMBER
    Posted 20 days ago
    Hi Alan,

    Please add GCI to the BETA if that is possible.

    Sincerely,
    Gerald



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    Gerald Johnson
    GCI Communication Corp.
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  • 12.  RE: Genesys Cloud Hybrid Media Orgs BETA --- Coming soon!

    GENESYS
    Posted 20 days ago
    Edited by Greg Shultz 20 days ago
    Hi Gerald:

    We are glad to hear that you would like to be a part the Genesys Cloud Hybrid Media Orgs Beta program. At this point in time, we already have accepted all the Wave 1 participants that we can accommodate. However, we are still reviewing applications for Wave 2 and invite anyone interested in being a part of this phase of the beta to fill in the survey.

    Thanks


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    Greg Shultz
    Senior Technical Writer
    Genesys
    ------------------------------