Genesys Cloud (formerly PureCloud)

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Bulk email sending

  • 1.  Bulk email sending

    Posted 11-24-2020 11:26
    Hi Community,

    Is there a way on Genesys Cloud to send emails massively, without them being marked as spam?


    Sergio Rota
    TechneValue GmbH

  • 2.  RE: Bulk email sending

    Top 25 Contributor
    Posted 11-24-2020 13:35
    Email outbound campaigns is somewhere on the roadmap but still some time off I believe.  From what I recall reading earlier in the year somewhere, part of the problem is making sure AWS themselves don't treat these as spam/flooding.  In our own situation we've had to look into leveraging Salesforce for doing this instead.

    Vaun McCarthy
    NTT New Zealand Limited