Genesys Cloud provides the SCIM public API endpoints that conform with the RFC. At this time, we're more of a "passive" SCIM implementation, providing the standardized APIs with the expectation that they will be referenced by an identity provider to update the Genesys Cloud attributes of a user and/or group membership. I'm not aware of ADP having a user provisioning engine, but I'm also not an expert on their platforms/applications. If they do have a SCIM implementation, then it should be a matter of configuring the authentication and pointing their engine to the base URL of our SCIM APIs, then providing the necessary mappings of ADP attributes to the appropriate attribute in Genesys Cloud (you should be able to use the attribute mappings provided for other identity providers as a basic guide to get you started). Keep in mind that Genesys Cloud's ability to support such a thing extends only to the behavior of our API endpoints, and not the specifics of a platform like ADP.
What I've seen as a more common approach in enterprises is to integrate the SCIM provisioning engine from a platform like Azure AD, Okta, OneLogin, etc. to synchronize out to systems like ADP, Genesys Cloud, and other enterprise applications. If Azure AD has an integration to ADP, they could likely consume information from ADP, then rebroadcast any changes over to Genesys Cloud. This would be an "integration by proxy", with Azure AD serving as the middle man between ADP and Genesys Cloud, but the net result would be the same.
------------------------------
Richard Schott
Genesys - Employees
------------------------------
Original Message:
Sent: 03-04-2022 14:03
From: Matt Goff
Subject: Does PureCloud Integrate with ADP
Robert,
For us, ADP is the source of truth for users, titles, hierarchy, etc. Though we are working on getting AAD updated with the latest ADP info.
Matt
------------------------------
Matt Goff
Individual Only Contact Account
Original Message:
Sent: 03-04-2022 13:54
From: Robert Wakefield-Carl
Subject: Does PureCloud Integrate with ADP
Hi Matt,
Interesting idea of using ADP for SCIM with GC. I would assume that ADP will not contain the information for SCIM provisioning of users which is what SCIM is designed for in GC. I think what Genesys is doing is creating an API that will allow sync of the information for time off request and time off allocation. A web service would have to be written to talk to the two API's. I think their approach is that the EHRS systems don't want direct editing of their customer information by an external party, but it is fine if the customer is doing it directly.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-04-2022 13:02
From: Matt Goff
Subject: Does PureCloud Integrate with ADP
Sanjana,
We don't have our org yet, but Avtex is our partner so I can follow up with Robert.
Is the beta only for Time-Off or are you also working on using ADP as a SCIM?
Thanks,
Matt
------------------------------
Matt Goff
Individual Only Contact Account
Original Message:
Sent: 03-03-2022 17:42
From: Sanjana Seetharam
Subject: Does PureCloud Integrate with ADP
Hi Matt,
Thank you for reaching out! It is currently our highest priority item from a Workforce Management Time-Off perspective. We are currently at a charter complete stage and are looking into estimation and design. We will be posting updates here - https://genesyscloud.ideas.aha.io/ideas/WEM-I-577
If you would like to participate in our Beta, please let me know and I will ensure you are added to it when it's available.
Best regards,
Sanjana
------------------------------
Sanjana Seetharam
Senior Product Manager
Genesys - Employees
sanjana.seetharam@genesys.com
Original Message:
Sent: 03-03-2022 16:02
From: Matt Goff
Subject: Does PureCloud Integrate with ADP
Cameron,
Do you have an update on the ADP integration? We are currently implementing Genesys Cloud CX for 5000 users and could really use this functionality.
Thanks,
Matt
Matt Goff
Director of Contact Center Platform
New American Funding
------------------------------
Matt Goff
Individual Only Contact Account
Original Message:
Sent: 01-18-2021 12:45
From: Cameron Smith
Subject: Does PureCloud Integrate with ADP
Good Morning Rehman
Your timing is excellent. We are at the start of our development cycle for a set of APIs to support the Genesys Cloud end of the process. Combining this with API's available from ADP then we will have a solution.
We would love to discuss your use case its highly likely we are already covering it off however it would be a good validation for us.
If you like to discuss further please reach out to me directly, @Michele Fisher or @Bhanu Suravarapu
If you are another customer and also interested in this work, please also reach out. We would love to discuss this with you.
Cheers
------------------------------
Cameron Smith
VP, Product Management - Workforce Engagement Management
cameron.smith@genesys.com
Original Message:
Sent: 07-30-2018 06:09
From: Abdul Rehman Shaikh
Subject: Does PureCloud Integrate with ADP
Hi there,
Does any one have idea if PureCloud integrated with ADP for Payroll and attendance ? It would be great to have idea about this.
Regards,
Rehman.
------------------------------
Abdul Rehman Shaikh
HelloFresh
------------------------------