Not with the current API, but it will be out when they start work on Email campaigns. We have to use a web service to another provider to send it out. Lately I have used a PowerApp with Power Automate from Microsoft.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 07-16-2020 11:39
From: Luca Assandro
Subject: Send email after each interaction
Hi Robert
How can you send an email from a Ivr (inbound call flow?)?
Thanks
Luca
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Luca Assandro
Lutech S.p.A.
Original Message:
Sent: 12-10-2019 12:45
From: Robert Wakefield-Carl
Subject: Send email after each interaction
Currently, there is no disconnect action. What is used is a "Disconnect" button on the script that runs a secure IVR to do what you want (send Email in your case) then disconnects the interaction.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
Original Message:
Sent: 03-18-2019 02:29
From: Richard Dib
Subject: Send email after each interaction
Hello everyone
would anyone know if its possible to have purecloud automatically or manually (via script) send an email to an external participant?
Ideally would like the Conversation ID, Agent Name and Time and date of the call.
Thank you
#ArchitectureandDesign
#Routing(ACD/IVR)
#Telephony
#Unsure/Other
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Richard Dib
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