Genesys Cloud (formerly PureCloud)

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I can not activate Embed Interaction Window script in Salesforce

  • 1.  I can not activate Embed Interaction Window script in Salesforce

    Posted 4 days ago
    Hi everybody
    Please can you help me with this problem
    I am using the Genesys connector for Salesforce Lightning I mark this option "Embed Interaction Window"
    And follow this steps:
    https://help.mypurecloud.com/articles/add-an-embedded-interaction-window/

    However, when I want to open the script in the interaction appear an error


    I do not understand where is the problem, and also I do not know if there are some log for check the details of the error


    #Integrations

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    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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