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  • 1.  I can not activate Embed Interaction Window script in Salesforce

    Posted 10-15-2020 19:20
    Hi everybody
    Please can you help me with this problem
    I am using the Genesys connector for Salesforce Lightning I mark this option "Embed Interaction Window"
    And follow this steps:
    https://help.mypurecloud.com/articles/add-an-embedded-interaction-window/

    However, when I want to open the script in the interaction appear an error


    I do not understand where is the problem, and also I do not know if there are some log for check the details of the error


    #Integrations

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------


  • 2.  RE: I can not activate Embed Interaction Window script in Salesforce

    Posted 05-26-2021 10:16
    Hello,

      I am facing the same, any update on solution?

    Thanks,

    ------------------------------
    Rahumathullah Rumaiz
    NCR Corporation, Dubai
    ------------------------------



  • 3.  RE: I can not activate Embed Interaction Window script in Salesforce

    Posted 05-26-2021 11:26
    Hello
    Test with it:
    Enter in Gestor de aplicaciones de Lightning Experience, for choose the application where you need show the script

    After en Utiliy Bar Items enter in Open CTI Softphone

    And finally

    I wish that it be help you!

    Saludos. 

    Ing. Gladys Galabay 

    Ingeniera de Servicios 

    Ofc: +59324007400 Ext: 461 

    Cel: +593997141878 

     

    HighTelecom Cía. Ltda. 

    www.hightelecom.com 

    Pasión por Transformar 

     







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