Genesys Cloud (formerly PureCloud)

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Callback ringtone

  • 1.  Callback ringtone

    Posted 10-21-2020 11:24
    Hello,

    It is possible to have more than one ring if a callback is delivered to an agent.

    The customer complains that one ring is not enough.

    Thanks for your help.
    #Unsure/Other

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    Mark Borter
    SPIE ICS AG
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  • 2.  RE: Callback ringtone

    Posted 10-22-2020 09:55
    The Callback alerts need a lot of improvements so that agents are more aware of the interactions and the next steps they need to take.

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    Nathan Smith
    ConvergeOne, Inc.
    ndsmith@convergeone.com
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  • 3.  RE: Callback ringtone

    Posted 10-23-2020 04:06
    Hello Nathan,

    Have you see this idea CLOUT-I-102. Can you vote for it?

    Thanks.

    Have a nice day.

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    Mark Borter
    SPIE ICS AG
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  • 4.  RE: Callback ringtone

    Posted 10-23-2020 04:04
    Hello,

    I made a support request. They don't have a solution yet. But they give me a idea CLOUT-I-102 to vote.

    If you need the feature please vote.

    Thansk.

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    Mark Borter
    SPIE ICS AG
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