Hi Matt,
I was wondering how you would proceed if you want to make every week an API request and perhaps filter to get only users that were logged in? Since we have some employee fluctuations, I would not want to write the userId of each user, since it would require a lot of manual maintenance.
I tried something like this, but it failed:
{
"interval": "2021-11-21T23:00:00.000Z/2021-11-22T23:00:00.000Z",
"groupBy": [
"userId"
],
"filter": {
"type": "and",
"predicates": [
{
"type": "dimension",
"dimension": "userId",
"operator": "exists",
"value": null
}
]
},
"metrics": [
"tAgentRoutingStatus"
]
}
I am looking forward to hearing your ideas. Thank you in advance,
Regina
------------------------------
Regina Arocha
Zurich Insurance Group
------------------------------
Original Message:
Sent: 08-08-2018 09:09
From: Matt Lawson
Subject: PureCloud Weekly Release Notes - User Status Aggregate query filter limits
Platform
User Status Aggregate query filter limits
The User Status Aggregate query filter in the Analytics API now has a limit of 100 users. In addition, the filter now limits the volume of data that an API user can request in a single query. These limits protect the back end systems by blocking abusive queries. For more information, see User Status Aggregate query in the Developer Center.
------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------