Good day everyone,
Seeking a recommendation for how to generate departmental QA trend reports that provide percentage of positive or negative scores for each grading category/audit question across a team of agents.
Sample: Question 1 Introduction: Did you introduce yourself and offer the appropriate greeting?
Sample Data: 50 audits
46 Yes
4 No
92% Yes
8% No
I have scanned the Reports, Admin, and Dashboard sections so far and have not discovered where we can compile this type of data.
Thank you,
Greg
#QualityManagement------------------------------
Gregory Exavier
MVP Health Care
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