Good day everyone,

Seeking a recommendation for how to generate departmental QA trend reports that provide percentage of positive or negative scores for each grading category/audit question across a team of agents. 

Sample: Question 1 Introduction: Did you introduce yourself and offer the appropriate greeting?
                                Sample Data: 50 audits
                                                       46 Yes
                                                       4    No
                                                       92% Yes
                                                        8% No

I have scanned the Reports, Admin, and Dashboard sections so far and have not discovered where we can compile this type of data.

Thank you,

Greg

#QualityManagement

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Gregory Exavier
MVP Health Care
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Did you ever get an answer to this? I'd be curious as to how to do this as well...

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Amber Krueger
Ultimus Fund Solutions
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Original Message:
Sent: 06-03-2020 09:57
From: Gregory Exavier
Subject: QA Audit Trend Reports

Good day everyone,

Seeking a recommendation for how to generate departmental QA trend reports that provide percentage of positive or negative scores for each grading category/audit question across a team of agents.

Sample: Question 1 Introduction: Did you introduce yourself and offer the appropriate greeting?
                                Sample Data: 50 audits
                                                       46 Yes
                                                       4    No
                                                       92% Yes
                                                        8% No

I have scanned the Reports, Admin, and Dashboard sections so far and have not discovered where we can compile this type of data.

Thank you,

Greg

#QualityManagement

------------------------------
Gregory Exavier
MVP Health Care
------------------------------