Hi all,
We have a small Contact Centre consisting of about 15 staff. Due to Covid we are now all working from home and staff are answering calls from their mobile phones.
We are investigating softphone headsets (currently testing the Jabra Evolve 2 40) and so far not having a lot of luck. We have been having disconnection issues, issues connecting the headsets, and are struggling getting the answer and mute buttons to work consistently even after installing the Jabra Chrome plugin and the Jabra direct software.
We are looking for some headsets that are more "plug and play" that do not require additional software (and can still use the headset's mute/answer features).
I'm hoping for any advice on headsets that you have used and how you found them.
Thanks in advance.
#Telephony------------------------------
Robert Brown
Defence Bank
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