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Error When Using Script

  • 1.  Error When Using Script

    Top 25 Contributor
    Posted 02-22-2021 18:02
    Edited by Louis D'Ambrosio 02-23-2021 15:01

    Hello,

    It happens that our agents sometimes encounter an error when using a script we created. One assumption is that it may be due to using "Enter" to go to the next line.

    Does anybody has some insights on how to avoid this error? Other solutions are welcome too.
    Or should our agents avoid going to the next line?


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    Louis D.
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  • 2.  RE: Error When Using Script

    Top 25 Contributor
    Posted 03-01-2021 14:44
    This really depends on your script.  If you export it and attach, maybe that would help.  Scripting can be finicky at times and user behavior can never be accounted for 100% of the time. 


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Error When Using Script

    Top 25 Contributor
    Posted 03-02-2021 13:26
    Hi Robert,
    I attached the script. Thank you for the help.
    The issue is on the "referral" page", in the Opportunity notes. It is a multiline field so agents tend to use the Enter key to go to the next line which causes the error.

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    Louis D.
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  • 4.  RE: Error When Using Script

    Top 25 Contributor
    Posted 03-02-2021 23:26
    Not seeing the attachment.  Maybe zip it up first?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Error When Using Script

    Top 25 Contributor
    Posted 03-03-2021 08:23
      |   view attached
    Here is attached the script.

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    Louis D.
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    Attachment(s)