A place to ask questions, connect with others, and stay in the know
Hello,It happens that our agents sometimes encounter an error when using a script we created. One assumption is that it may be due to using "Enter" to go to the next line.Does anybody has some insights on how to avoid this error? Other solutions are welcome too.Or should our agents avoid going to the next line?
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.