Genesys Cloud CX

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  • 1.  Login Expiration

    Posted 12-01-2021 07:25
    reasonable new to Genesys Cloud, I have been surprised by being locked out due to my password expiration. Has anyone found a way to inform users of their ORG that their password is about to expire. It seems to me that this is a missed opportunity to have a build in warning meganism that emails the user on a set days from their expiration date.

    I only have 3 different platforms to manage so being caught out isn't funny, especially with the password reset emails being blocked by our SPAM filter software :(

    Any suggestions to make password management for the "simple users" a little less trickier?

    Ruud Reinold
    BNP Paribas Personal Finance UK