Genesys Cloud (formerly PureCloud)

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Bulk Export & Import of Users Hierarchy/Relationships

  • 1.  Bulk Export & Import of Users Hierarchy/Relationships

    Posted 6 days ago
    Hi,

    Is it possible to get access and/or report on agents hierarchy information?

    We can see it on an individual basis if you go in to each profile page, but is there a way to bulk export these details, and also then amend agents managers in bulk too?

    Thanks,
    Marian
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

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    Marian OConnell
    Wren Data Ltd.
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