Genesys Cloud (formerly PureCloud)

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Bulk Export & Import of Users Hierarchy/Relationships

  • 1.  Bulk Export & Import of Users Hierarchy/Relationships

    Posted 07-30-2020 13:35
    Hi,

    Is it possible to get access and/or report on agents hierarchy information?

    We can see it on an individual basis if you go in to each profile page, but is there a way to bulk export these details, and also then amend agents managers in bulk too?

    Thanks,
    Marian
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

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    Marian OConnell
    Wren Data Ltd.
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  • 2.  RE: Bulk Export & Import of Users Hierarchy/Relationships

    Top 25 Contributor
    Posted 08-09-2020 19:10
    Nothing for bulk exports, but you can bulk export all users then use Postman et al to go through each user and get directreports or superiors.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Bulk Export & Import of Users Hierarchy/Relationships

    Top 25 Contributor
    Posted 08-10-2020 02:36
    Hi Robert

    I've done limited stuff in Postman.  Can you please point me to somewhere that would help me get something like that going?

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    Vaun McCarthy
    NTT New Zealand Limited
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