Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  Bulk Export & Import of Users Hierarchy/Relationships

    Posted 07-30-2020 13:35
    Hi,

    Is it possible to get access and/or report on agents hierarchy information?

    We can see it on an individual basis if you go in to each profile page, but is there a way to bulk export these details, and also then amend agents managers in bulk too?

    Thanks,
    Marian
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Marian OConnell
    Wren Data Ltd.
    ------------------------------


  • 2.  RE: Bulk Export & Import of Users Hierarchy/Relationships

    Posted 08-09-2020 19:10
    Nothing for bulk exports, but you can bulk export all users then use Postman et al to go through each user and get directreports or superiors.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Bulk Export & Import of Users Hierarchy/Relationships

    Posted 08-10-2020 02:36
    Hi Robert

    I've done limited stuff in Postman.  Can you please point me to somewhere that would help me get something like that going?

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources