Hello,
Our organization is looking to jump from a conversational FAQ bot flow to a bot flow that can handle payment processing. The goal is for the customer to have the option to answer any questions they may have prior to making a payment via agent or via payment processor. We have not seen any education regarding two or more bots jumping to each other to complete its task.
Does anyone know if we are able to create a bot flow task that would call another bot?
Thank you,
Eric
#ArchitectureandDesign#DigitalChannels#Routing(ACD/IVR)#Unsure/Other------------------------------
Eric Allen
Vervent, Inc.
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