Genesys Cloud (formerly PureCloud)

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How to change/disable the default Group Voicemail Prompt

  • 1.  How to change/disable the default Group Voicemail Prompt

    Posted 07-31-2020 08:29

    Hi all,

    We had a flow that transfers customers to a Group voicemail, which works just fine, but how can we disable/change the default system prompt "Please leave a message after the tone, and after you are done, please hangup" (or something along those lines).

    If we upload a "greeting" prompt to the group, it will be play, but the default prompt will still play afterwards. Any way to disable or change this default behavior?

    Thanks


    #Routing(ACD/IVR)
    #Unsure/Other

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    Nebojsa Radovanovic
    Star Telecom
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  • 2.  RE: How to change/disable the default Group Voicemail Prompt

    Posted 08-04-2020 10:17

    Hi,

    Just FYI, i opened up a ticket and got the following response:

    "Unfortunately these are programmed at the base level and currently there is no way to remove them. I would suggest doing a search in the ideas portal and vote on several ideas like this so that they will be considered by product management to include as a feature to the product. I know there are several ideas already created about voice mail prompts and how customers would like to have more control over them."

    So this is currently not possible.



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    Nebojsa Radovanovic
    Star Telecom
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