Genesys Cloud CX

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  • 1.  Genesys Cloud Extension for Chrome Click to Call

    Posted 01-28-2022 04:25
    Hi,

    How we can configure the Genesys Cloud Extension for Chrome to use Click to call and dial in behalf of specified queue ?

    Thank you in advance.
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration


  • 2.  RE: Genesys Cloud Extension for Chrome Click to Call

    Posted 01-28-2022 10:56
    You have to go into the settings in the embedded interface.



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Genesys Cloud Extension for Chrome Click to Call

    Posted 01-28-2022 10:59
    Hi Robert, it works fine, many thanks for your help.

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    Mostafa Oudderhem
    SABIO FRANCE SAS
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