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  • 1.  Genesys Cloud - Genesys Cloud Communicate Mobile App

    Posted 09-29-2021 13:08
    Hi,

    Could you please confirm if Genesys cloud communicate mobile allows ACD interactions (voice - inbound and outbound) ?? or is it just for internal collaboration calls?

    Thanks,
    Shubham Ola
    #RemoteWorkEnablement

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    Shubham Ola
    Accenture India
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  • 2.  RE: Genesys Cloud - Genesys Cloud Communicate Mobile App

    Posted 06-07-2023 07:17

    not sure why this Q is not answered.



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    Mostafa Ismail
    Orange Business Services
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    Original Message


  • 3.  RE: Genesys Cloud - Genesys Cloud Communicate Mobile App

    Top 25 Contributor
    Posted 06-07-2023 08:51

    No - the communicate app doesn't allow agents to go on/off queue or be routed ACD calls. 

    I do remember an app on the app foundry called "mobile office" and I think it had this functionality though 



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    Lawrence Drayton
    Prvidr Pty Ltd
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    Original Message


  • 4.  RE: Genesys Cloud - Genesys Cloud Communicate Mobile App

    Posted 06-07-2023 10:46

    thank you.

    I reached out to them and will discuss its capabilities.

    i can post some findings once done.



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    Mostafa Ismail
    Orange Business Services
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    Original Message


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