Can you be more specific with a link to what you are reading, please? Genesys Cloud does not have Speech Analytics built in.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-15-2020 10:06
From: Alain LeBrasseur
Subject: Speech analytics - transcript
Good morning,
Reading through the Interaction Speech Analytics documentation and it's not entirely clear to me if this tool can do transcription to text.
Can someone confirm that ?
If not, any recommendations ?
Thank you.
-Alain
#Reporting/Analytics