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Speech analytics - transcript

  • 1.  Speech analytics - transcript

    Posted 15 days ago
    Good morning,
    Reading through the Interaction Speech Analytics documentation and it's not entirely clear to me if this tool can do transcription to text.
    Can someone confirm that ?
    If not, any recommendations ?
    Thank you.
    -Alain
    #Reporting/Analytics


  • 2.  RE: Speech analytics - transcript

    GENESYS
    Posted 15 days ago
    Can you be more specific with a link to what you are reading, please? Genesys Cloud does not have Speech Analytics built in.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Speech analytics - transcript

    Posted 15 days ago
    Ok, maybe I'm mistaken, is this for PureConnect or PureCloud ?
    https://www.genesys.com/capabilities/speech-and-text-analytics
    Either way, my questions still remains.
    Thanks George.


  • 4.  RE: Speech analytics - transcript

    GENESYS
    Posted 15 days ago
    It is part of Genesys Engage. Yes, it does transcription.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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