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  • 1.  Speech analytics - transcript

    Posted 05-15-2020 10:06
    Good morning,
    Reading through the Interaction Speech Analytics documentation and it's not entirely clear to me if this tool can do transcription to text.
    Can someone confirm that ?
    If not, any recommendations ?
    Thank you.
    -Alain
    #Reporting/Analytics


  • 2.  RE: Speech analytics - transcript

    GENESYS
    Posted 05-15-2020 10:44
    Can you be more specific with a link to what you are reading, please? Genesys Cloud does not have Speech Analytics built in.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Speech analytics - transcript

    Posted 05-15-2020 10:50
    Ok, maybe I'm mistaken, is this for PureConnect or PureCloud ?
    https://www.genesys.com/capabilities/speech-and-text-analytics
    Either way, my questions still remains.
    Thanks George.
    Original Message


  • 4.  RE: Speech analytics - transcript

    GENESYS
    Posted 05-15-2020 11:00
    It is part of Genesys Engage. Yes, it does transcription.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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