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My question if I add secondary status under available as example, it will reflect on report or will appear available only?2. Is possible to add attachments on Webchat because I already disable the button on organization setting but still I can't add attachments?3. Is possible to added busy and waiting tone in IVR for tone?4. Regarding the welcome message in Webchat, I can added text or Guest Name, but how can add the agent name by default, as example:Hello Ahmad Welcome to Genesys, This is SajedSo, how can put variable instead of Sajed.5. And Last question Is possible to add the Language for the call to script?
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