Hi Team,
Im hoping one of you can shed some light on this. A customer needed SSO turned on, so we did all the settings in the Microsoft AD and added the details to purecloud. We did not turn on SSO toggle button but logged in thru the button which says login via alternate way , used the Microsoft Credtentials and logged in.
Now, we turned on the SSO toggle button and then we couldnt login thru the Microsoft AD credentials at all. We got this error below
We know for a fact that the credentials are right, because Purecloud does let us login with the Microsoft Credentials via their APP , so I'm a bit stumped why it wouldn't work when the Toggle button for SSO is on.
We turned it back off and tried and it was fine.
Could anyone please help me out
Thanks a ton
Regards
Tilly
#Integrations#PlatformAdministration#Security------------------------------
Tilly Ramachandran
Byte Information Technology
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