Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

ARCHITECT: in queue call flow: how to change TTS language of position in queue announcement?

  • 1.  ARCHITECT: in queue call flow: how to change TTS language of position in queue announcement?

    Posted 15 days ago
    Just added an position in queue announcement to an existing in queue call flow.

    • How can we change language from English to German for this announcement?
    • Is it possible to change the "inter announcement timer"?
    Best regards
    Thomas
    #ArchitectureandDesign
    #SystemAdministration

    ------------------------------
    Thomas Kern
    IKEA Deutschland GmbH & Co. KG
    ------------------------------


  • 2.  RE: ARCHITECT: in queue call flow: how to change TTS language of position in queue announcement?

    Posted 14 days ago
    Hi Thomas,

    You would use the "Set Language" tool under the flow section.

    What do you mean about the "inter announcement timer"?  If you mean the time after which the position in queue is played, you can add in a hold prompt and set for whatever time you choose.

    ------------------------------
    Penny Petrie
    Camis Inc
    ------------------------------



  • 3.  RE: ARCHITECT: in queue call flow: how to change TTS language of position in queue announcement?

    Posted 13 days ago
    Hi Penny,
    we needed to add German to default language settings in this flow. After doing this we were able to make use of "set language" node in architect. Works like a charm now. Thanks for your help.

    Best regards
    Thomas

    ------------------------------
    Thomas Kern
    IKEA Deutschland GmbH & Co. KG
    ------------------------------