Thanks Ben,
I double checked that and we don't have any of the Voicemail Permissions added to the role we use for the agents but if an agent has a caller on the phone that wants to talk to a specific agent, today they just transfer the call directly. This is a specialized group that don't play by the same contact center rules. When this happens, you hear the system say XXX is not available or whatever that message is.
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Judy Heckbert
NTT Canada
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Original Message:
Sent: 01-26-2022 15:30
From: Benyamin Ioffe
Subject: Removing Voicemail
Hi @Judy Heckbert,
Per the following article:
To receive voicemail, a user must have the Voicemail > Voicemail > Receive permission enabled.
You can just disable the above permission on a user level or you can disable it on a role level.
Thank you,
Ben
This work is my own and is in no way associated/attributed to any current or former employer. I do advise testing any of the provided handler/logic in a DEV or non-PROD environment first before running it in a PROD environment.