Genesys Cloud (formerly PureCloud)

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  • 1.  Postpone email responses

    GCAP Member
    Posted 28 days ago

    Hello dears, 

    I would like to ask you for help with possibility to delay email sending. I mean for individual interactions, not part of campaign or auto reply. 

    Example: We have coworkers who would like to work after 9:00 PM and they can write emails. But we want customers to receive these emails only other day morning. Not to disturb them during the night. 

    Is there any way how we could do that? 

    Thanks, 

    Barbora


    #ArchitectureandDesign
    #Outbound
    #Routing(ACD/IVR)
    #SystemAdministration

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    Barbora Vackova
    IKEA Ceska Republika
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