Genesys Cloud (formerly PureCloud)

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Postpone email responses

  • 1.  Postpone email responses

    GCAP Member
    Posted 12-21-2020 04:57

    Hello dears, 

    I would like to ask you for help with possibility to delay email sending. I mean for individual interactions, not part of campaign or auto reply. 

    Example: We have coworkers who would like to work after 9:00 PM and they can write emails. But we want customers to receive these emails only other day morning. Not to disturb them during the night. 

    Is there any way how we could do that? 

    Thanks, 

    Barbora


    #ArchitectureandDesign
    #Outbound
    #Routing(ACD/IVR)
    #SystemAdministration

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    Barbora Vackova
    IKEA Ceska Republika
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  • 2.  RE: Postpone email responses

    Top 25 Contributor
    Posted 01-24-2021 20:59
    Not that I know of in Genesys Cloud.  Now, what you could do is use a 3rd-party SMTP server that limits send times.  Many open-source and other SMTP servers let you limit the times that messages are sent out.  Would not be very difficult to setup and integrate.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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