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  • 1.  email reply field

    Posted 05-14-2020 18:56
    Edited by Armands Bunkovskis 05-14-2020 19:34
    Hi!
    Buiding my first email flow. Email is received by agent, but when he press Reply, customer email address is not set in To: field. Instead it shows "Search profiles" , however profile has been automatically added and verified during incoming pop-up.
    How to auto-populate customer email adress into To: field?

    Such effect is somehow dependant on sender's email - for some senders during reply To: field is filled in automatically, but for some - no.

    Thanks in advance
    #ArchitectureandDesign

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    Armands

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