Genesys Cloud (formerly PureCloud)

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  • 1.  email reply field

    Posted 15 days ago
    Edited by Armands Bunkovskis 15 days ago
    Buiding my first email flow. Email is received by agent, but when he press Reply, customer email address is not set in To: field. Instead it shows "Search profiles" , however profile has been automatically added and verified during incoming pop-up.
    How to auto-populate customer email adress into To: field?

    Such effect is somehow dependant on sender's email - for some senders during reply To: field is filled in automatically, but for some - no.

    Thanks in advance